Returns

At Certified Horology, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• Items are eligible for return within 30 days of delivery.

• To qualify for a return, items must be:

• Unworn and in their original condition.

• Accompanied by all original packaging, tags, certificates, and accessories.

• Free from any signs of wear, damage, or alteration.

Non-Returnable Items

• Customized or engraved items.

• Final sale items or clearance products.

• Gift cards.

Process

1. Email us at watches@certifiedhorology.com with your order number and reason for return.

2. Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and return shipping instructions.

3. Ship the item back to us within 14 days of receiving the RMA.

Refunds

• Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item.

• Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).

Exchanges

• Exchanges are processed like returns. Follow the return steps, and we will assist in placing a new order for the replacement item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide a replacement or full refund after reviewing the issue.

International Returns

• International customers are responsible for return shipping fees, duties, and taxes. Refunds will exclude any original shipping costs.